Privacy Policy
Last updated: August 28, 2026
We collect the minimum data needed to run the Service. We never sell your data. You control what you share and can request deletion anytime.
1. Who We Are
This Privacy Policy explains how LevelEngine.ai ("we", "us", "our") collects, uses, and protects information when you use our website and services.
Data Controller: LevelEngine.ai
Contact: support@levelengine.ai
2. Information We Collect
Account information (you provide)
- Email address (required for account)
- Username / display name
- Password (stored as a one-way hash, never in plain text)
- Country / timezone (optional, for chart display)
Payment information (via processors, not stored by us)
- NowPayments handles all cryptocurrency payments (USDT, BTC, ETH and 150+ others). We store only the transaction hash + subscription status. We never see your wallet private keys.
- UPI and card payment options are coming soon and will follow the same principle — we never see or store your payment credentials.
Usage data (collected automatically)
- IP address (for security, geolocation, fraud detection)
- Browser type, device type, operating system
- Pages visited, features used, timestamps
- Symbols searched, Copilot chat prompts (for improving the AI)
- Referrer URL (how you found us)
Cookies
- Session cookies — keep you logged in (essential)
- Preference cookies — remember your chart symbol, timeframe, theme
- Analytics cookies — anonymous usage statistics (optional; you can decline in the cookie banner)
3. How We Use Your Information
- Provide and maintain the Service (charts, levels, Copilot chat)
- Process payments and manage your subscription
- Send transactional emails (login alerts, receipt, subscription reminders)
- Improve product quality via aggregate analytics
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations (tax, court orders, regulatory requests)
- With your consent: marketing emails about new features or offers (you can unsubscribe anytime)
4. Third-Party Services
The Service relies on the following third-party processors. We share the minimum data required for each to function.
| Provider | Purpose | Data shared |
|---|
| NowPayments | Crypto payments (USDT, BTC, ETH etc.) | Email, transaction amount, currency |
| Hostinger | Hosting | Server logs, IP addresses |
| TradingView | Chart rendering (Charting Library) | Symbol, timeframe requests |
| DeepSeek / Groq | AI Copilot inference | Chat prompts (no personally identifiable content required) |
| Market data provider | Live market prices | Symbol requests (no user identity) |
Each provider has its own privacy policy. We do not sell your data to advertisers.
5. Data Retention
- Active accounts — kept as long as you use the Service
- Inactive accounts (no login for 24 months) — anonymized or deleted
- Payment records — kept 7 years (applicable tax law requirement)
- Server logs — 90 days rolling
- Chat history in Copilot / Trader Chat — kept until you delete it
6. Your Rights
You have the right to:
- Access — request a copy of the data we hold about you
- Correct — update inaccurate information
- Delete — request account and data deletion (some records retained for tax/legal compliance)
- Export — download your data in a machine-readable format
- Withdraw consent — unsubscribe from marketing anytime
- Object — to certain uses of your data
To exercise these rights, email support@levelengine.ai. We respond within 30 days.
7. Data Security
- All traffic between your browser and our servers is encrypted with HTTPS (TLS 1.2+)
- Passwords are hashed with modern algorithms (bcrypt / Argon2)
- API keys and secrets are stored outside the web root
- Payment credentials never touch our servers — handled entirely by NowPayments (crypto processor)
- Access to production data is limited to essential administrators
- We use rate limiting, CAPTCHA, and monitoring to prevent brute-force attacks
No system is 100% secure. In case of a breach, we will notify affected users within 72 hours and take remedial action.
8. Children's Privacy
LevelEngine.ai is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a minor has created an account, please email us and we will delete it.
9. International Users
The Service is hosted in secure data centers within the Asia-Pacific region. If you access it from elsewhere, your data will be transferred to and processed at those locations. By using the Service, you consent to this transfer. We apply the same protections regardless of where the data is processed.
10. Changes to This Policy
We may update this Privacy Policy. Material changes will be notified via email or a banner on the site. The "Last updated" date at the top shows the most recent revision. Continued use after changes means acceptance.
11. Contact & Grievances
For any privacy concerns, data requests, or complaints, contact our support team:
Email: support@levelengine.ai
Response time: within 15 days of receipt