Refund & Cancellation Policy

Last updated: August 28, 2026

We want you to try LevelEngine risk-free. You get a 7-day free trial before any charge. If Pro doesn't work for you within the first 24 hours after your first payment, we'll refund it.

Policy summary

Free trial length7 days · no card required

First-payment refund window24 hours

Renewal charge refundsNot offered (cancel before renewal)

CancellationAnytime, from dashboard

Refund processing time5–10 business days

1. Free Trial

New users receive a 7-day free trial of LevelEngine Pro. No payment method is required to start the trial. At the end of 7 days, your account automatically reverts to the Free tier unless you upgrade to Pro.

There is nothing to refund for the free trial — no charge is made.

2. First-Payment Refund (24-hour window)

If you upgrade to Pro and are not satisfied, you can request a full refund within 24 hours of your first payment. This applies only to your very first Pro subscription payment on your account.

To request a first-payment refund:

Email kalliludhin92@gmail.com from the email associated with your account
Subject line: "Refund request — LevelEngine Pro"
Include your payment ID (from your receipt) and reason (optional but helpful)
We respond within 24 hours

Approved refunds are credited to the original payment method within 5–10 business days.

3. Renewal Charges

Pro is a monthly recurring subscription. Renewal charges occur automatically at the end of each billing cycle. Renewal charges are non-refundable.

To avoid a renewal charge, cancel your subscription at least 24 hours before the renewal date. You retain Pro access until the end of the paid period.

4. How to Cancel

You can cancel your Pro subscription anytime:

Log in to LevelEngine.ai
Go to Account Settings → Subscription
Click "Cancel subscription"
Confirm — cancellation takes effect at the end of your current billing cycle

You can also email kalliludhin92@gmail.com and we'll cancel it for you within 24 hours.

5. Exceptions — When a Refund May Be Denied

We reserve the right to deny refund requests in cases of:

Refund requests made outside the 24-hour first-payment window
Accounts that have violated our Terms of Service (e.g. abuse, scraping, account sharing)
Chargebacks initiated with the payment provider without first contacting us
Users who have already received a refund on a prior subscription

6. Service Outages

If LevelEngine.ai is unavailable for more than 72 continuous hours during a paid billing cycle due to our fault, you may request a pro-rated credit for the affected period. This is granted at our discretion and applied to your next billing cycle.

Third-party outages (TradingView chart library, market data feed, payment processors) are outside our control and not eligible for refund.

7. Crypto Refunds (NowPayments / USDT)

Crypto refunds are processed in the same currency you paid with. Due to blockchain fees and rate volatility, the refunded amount may differ from what you originally sent — you receive the equivalent USD value at the time of refund, minus network fees.

8. Chargebacks and Disputes

Before initiating a chargeback or dispute with your bank/card issuer, please contact us first. Most disputes are resolved within 24 hours by email. Chargebacks initiated without prior contact may result in account termination and cannot be reversed on our side.

Fair use: Our policy is generous but not unlimited. If we detect abuse — for example, repeated free trials from the same person, or refund requests after heavy use — we reserve the right to decline future refunds and close the account.

9. Contact for Refunds

All refund requests, cancellation help, and billing questions:

Email: kalliludhin92@gmail.com
Response time: within 24 hours (usually faster)

10. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top will change. Payments made under a prior version of the policy remain governed by the version that was in effect at the time of payment.